Refund policy

At Sienna's Play World, we strive to ensure your complete satisfaction with every purchase. Please take a moment to review our refund policy to understand your options in case you need to return a product.

🎁 Personalised Items

Unfortunately, personalised items cannot be refunded unless they are faulty. If you receive a personalised item with a manufacturing defect, please contact us within 14 days of receipt at hello@siennasplayworld.com. We will be happy to assist you in resolving the issue.

🧸 Toys, Dolls & Prams

If you wish to return toys, dolls, or prams, you may do so within 14 days of receiving them. The items must be unused and in their original packaging for a refund or exchange. Please contact us at hello@siennasplayworld.com to initiate the return process.

🎪 Soft Play Items

Soft play items can only be returned if they are found to be faulty within 14 days of receipt. Due to the nature of these large items being sourced from our international supplier, we regret to inform you that they cannot be exchanged. If you believe you have received a faulty soft play item, please reach out to us immediately at hello@siennasplayworld.com so that we can address the issue promptly.

🚚 Return Shipping

Please note that the customer is responsible for covering the shipping costs for returning any products, except in the case of a faulty item.

Our aim is to provide you with high-quality products and excellent service. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at hello@siennasplayworld.com. We are here to assist you and ensure you have a delightful shopping experience with Sienna's Play World.